Report a Problem

SeeClickFix (Citizen Request Tracker)

Overview


Now you can help report non-emergency problems to the Town of Chelmsford from your smartphone, tablet, or computer, thanks to our new partnership with SeeClickFix. Use the app to report issues such as:
  • Building Code Violation
  • Road Inspection
  • Cemetery Questions or Comments
  • Sewer Complaint or Claim
  • Conservation Reservation Maintenance
  • Snow Plowing/Removal
  • Curbing
  • Storm Drain Clog/Collapse
  • Drainage
  • Street Light Out
  • Fence Review
  • Street Sweeping
  • Line of Sight Obstruction
  • Traffic Signals/Signs
  • Paving
  • Tree Service
  • Pothole
  • and more..

You have to option to upload a photo with each service request, as a visual reference to help communicate the need to staff. Customer service requests are routed to town staff to help answer questions and provide solutions.

Desktop


The widget above allows you to make service requests, and well as discover existing problems that have been reported, from your desktop computer. To report an issue:
  1. Make sure the Report tab is selected .
  2. Drag the map marker to the location of your issue, or type in the address directly.
  3. Click Next.
  4. Choose a service request Category from the drop-down menu that matches your issue.
  5. Enter a Title (required), additional Description (optional), and attach an Image (optional).
  6. Click Submit.

Mobile


SeeClickFix is available for download as on app on the following platforms:   
Apple
 android 

Support


Town staff responds to SeeClickFix requests during regular business hours. If this report comes in on a holiday, weekend or after-hours, it will be read on the next business day. PLEASE NOTE: SeeClickFix is not to be used for emergencies. For urgent matters that require immediate attention or a police response, call 9-1-1.

Once you have sent a report, you will receive email communication acknowledging your service request. You can continue to check on the status of the issue online. Once the work is complete or the issue has been resolved, you will be notified by email as well.

For technical support with the SeeClickFix platform (web or mobile), please email contact@seeclickfix.com